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Bounce Rates Count
- By David Leonhardt
- Published 02/10/2009
- Search Engine Optimisation
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David Leonhardt
David Leonhardt is a professional SEO consultant who doesn't shy away from fearless predictions. David is the author of the Sticky SEO book that advises on how to optimize websites for algorithms that include user actions, such as bounces.
View all articles by David LeonhardtAs a result, there are plenty of naysayers who believe that such things as bounce rates are not now and probably won't ever be part of the search engine algorithms.
I am of the
opposite view; bounce rates will certainly be part of the search engine
algorithms and probably already are.
What I would like to do here is
share with you some of the common naysayer objections and refute all but one of
them. But first, for those who are scratching their heads about what bounce
means, we are referring to people leaving a website. A bouncy website is the
opposite of a sticky website, one where people stay a long
time.
Objection 1: There is no definition of "bounce rate".
Response: This is the flimsiest of arguments. A bounce is when
someone leaves a website, going back where they came from.
Objection
2: I don't like how Google Analytics defines a
bounce.
Response: Sadly, Google doesn't ask me for advice, either.
But cheer up, the bounce rate in Google Analytics might not be the same as they
use in their algorithm, just as the little green bar is not necessarily the
PageRank they use in their algorithm.
Objection 3: Many sites
don't have Google Analytics turned on, so Google would have very incomplete
data.
Response (scratching my head in confusion): What does Google
Analytics have to do with anything? This is about Google (or Yahoo, or MSN, or
Ask, or some other) tracking their own traffic and how their own users move
about and - most importantly - how their users return to their
website.
Objection 4: What is the threshold for a bounce? After 5
seconds? After 10 seconds? After 15 seconds? This is a mess! (This is often part
of the how-do-we-define-a-bounce debate.)
Response: A bounce is a
bounce, whether it takes a person one second or one hour to bounce back, it is a
bounce. How the search engines choose to treat bounces with varying lag times is
another matter. Let's be clear; they won't tell you, just as they won't tell you
how many links on a page they index, how many they follow and how many they
count in their ranking algorithms. Furthermore, it is a moving target. Just like
every other algorithm input, bounce rates and bounce lag times will not be
treated in the exact same way one day to the next.
Response: That is not a bounce, that's a referral. A
bounce is when someone hits the back button.
Objection 6: What if
the user quickly closes the window?
Response: That could be any
number of things, but it is not a bounce. Who can guess how the search engines
might treat that, or even if they treat it at all. However, it need not be
considered a bounce unless the search engines believe it should
be.
Objection 7: Doesn't a bounce mean the person has found what
they want? Can't a bounce sometimes be good?
Response: Sometimes,
perhaps, but rarely. After 5 seconds, a person has no time to read a page. After
30 seconds, they might have found something useful. So lag times matter. More
importantly, the search engines can determine what a person does next. If a
person returns to the search results and clicks on another link, that is a sign
they did not find what they want. If they return to the search results and
conduct a similar search, that might also be a sign they did not find what they
want. If they return to the search results and conduct an unrelated search, that
might be a sign that they found what they want. Search engines can weigh various
bounces in light of the user's next action.
Objection 8: For some
searches, people look for multiple sources, such as comparing prices, comparing
products, seeking varying opinions, etc. Too many sites would be penalized if
all those bounces were to be counted in the rankings.
Response:
This is an example of false logic. If someone clicks on one website, then
bounces, clicks on another website, then bounces, clicks on another website then
bounces...all the high-ranking websites for that particular search query would
be equally affected. Nobody would suffer a ranking disadvantage because rankings
are relative.
Objection
9: Can't I just set up a bot to visit all my top competitors and leave their
site after varying numbers of seconds to make it appear that their sites are all
bouncy.
Response: Yes, you can. And you can get very creative. I
have even heard of couriers in China travelling from one Internet café to
another to click on a particular site as a means of increasing its rankings. I
have no answer for this, other than that the search engines will have to control
for this, just as they have found ways to control for automated
link-building.
So have no fear. Good websites that provide what their
visitors want or who help them find what they want will prosper. Sticky SEO
looks at conversions and stickiness as integral elements to SEO.
Cheap
sites that do a lot of link-building - bouncy SEO - counting on large volumes of
traffic to offset poor conversion rates, will suffer - because the search
engines will stop sending them that traffic.
It's just a matter of time.
Or perhaps it has already started.